Frequently Asked Questions
Everything you need to know about your STRATUS shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. All items must be in their original condition, unworn, and with tags attached to be eligible for a full refund.
Are your materials sustainably sourced?
Yes, STRATUS is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in all our seasonal collections.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.